Perficient
Case Study: Organizational Management
Overview
Led the the leadership team of Perficient Philadelphia, after my company was acquired to expand their reach into the Northeast.
I managed a team of UX Designers, Portal Developers, and Visual Design teams to manage and deliver solutions for clients across a wide industry, managing a book of over 6 million dollars of new signings in the first year alone.
Highlights included projects for PPL (Pennsylvania Power & Light), Owens Corning, Omnicell, Comerica, Wawa, Aramark, Keystone Automotive, Western Union, Lexmark and many others.
Process
I provided user experience guidance and management to remote teams of UX consultants and visual designers for various industry solutions.
eCommerce and POS: Custom solutions designed for Magento and sitecore frameworks for Aramark, Lexmark, and Keystone Automotive.
Global Intranets: Employee Performance management and collaboration tools built using SharePoint Office 365 frameworks for PPL, Owens Corning and Wawa.
Commercial Design: Brand and marketing driven websites for Omnicell, Catholic Health East, Cardinal Health and many others.
Manufacturing and Supply Mgmt. tools: SKU tracking and management portals for for Certainteed/Saint Gobain, Western Union, and Omnicell.
Insights
Managed over 6 million dollars annually of client user experience and product design projects for one of the largest national integrators in the IT and Digital Marketing space.
Established user research-driven UX process with iterative handoff to development teams.Hired, managed, and mentored a team of 16+ product designers on a wide variety of tools and development frameworks. Managed over 20 separate client projects with phases in user research, design, and front-end development.
Results
Accelerated organizational growth through the integration of Product design and evidence-based design principles to meet customer demand.
Guiding senior leadership team by driving the development of an Agile and Lean/UX program model to manage global product development strategies, and operational models for researching, reporting, analysis and continuous improvement.
