Overview
NACD xxx
Process
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Insights
Digital Platform & SPX
Responsible for a growing portfolio that includes all the digital properties, micro-sites, SaaS products, and
eLearning solutions needed to support an organization with over 6 million members worldwide, and that is delivered via desktop, mobile, voice and IoT channels.
Results
Increased customer adoption and retention through user research driven Lean/Agile Methodologies.
Guiding senior leadership team by driving the development of an Agile and Lean/UX program model to manage global product development strategies, and operational models for researching, reporting, analysis and continuous improvement.