NACD

Case Study: Digital Community Platform

Overview

NACD xxx

Process

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Insights

Digital Platform & SPX

Responsible for a growing portfolio that includes all the digital properties, micro-sites, SaaS products, and
eLearning solutions needed to support an organization with over 6 million members worldwide, and that is delivered via desktop, mobile, voice and IoT channels.

Results

Increased customer adoption and retention through user research driven Lean/Agile Methodologies.

Guiding senior leadership team by driving the development of an Agile and Lean/UX program model to manage global product development strategies, and operational models for researching, reporting, analysis and continuous improvement.